Privacy Policy for Norwich Direct

Last Updated: Sept 2023

1. Introduction

Welcome to Norwich Direct. At, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website and services.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy. Please take a moment to carefully read this policy and familiarize yourself with its content. If you do not agree with any aspect of this policy, please do not use our website or services.

2. Information We Collect

We collect various types of personal information to provide you with our services, improve your experience, and comply with legal requirements. The types of information we collect include but are not limited to:

2.1. Personal Information: This includes your name, contact information (such as email address, phone number, and mailing address), and other information you voluntarily provide during account registration or while using our services.

2.2. Payment Information: When you make a purchase on our website, we collect payment details, including credit card information or other payment methods, to process your transactions securely.

2.3. Order Information: We may collect information related to your orders, such as order history, product preferences, and shipping details.

2.4. Website Usage Data: We automatically collect information about your interactions with our website and services, including your IP address, device type, browser type, and cookies. We use cookies and similar technologies for analytics and personalization purposes.

2.5. Communication Data: We may record and store communication data, including your emails, chats, and customer service inquiries, for quality assurance and customer support purposes.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1. Providing Services: To deliver products and services, process transactions, and fulfill your orders.

3.2. Personalization: To customize and personalize your experience on our website, such as product recommendations and marketing communications.

3.3. Communication: To communicate with you about your orders, account updates, promotions, and other relevant information.

3.4. Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and policies.

3.5. Marketing: With your consent, we may use your information for marketing purposes, including sending you promotional offers and newsletters. You can opt-out of marketing communications at any time.

4. Information Sharing

We may share your personal information with third parties for specific purposes, including:

4.1. Service Providers: We may disclose your information to trusted third-party service providers who assist us in operating our website, processing payments, and delivering products and services.

4.2. Legal Compliance: We may share your information to comply with legal obligations, respond to legal requests, and protect our rights or the rights of others.

4.3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4. With Your Consent: We may share your information with third parties when you provide explicit consent to do so.

5. Your Rights and Choices

You have rights concerning your personal data, including:

5.1. Access: You can request access to the personal information we hold about you and receive a copy of it.

5.2. Correction: You can request corrections to inaccuracies in your personal information.

5.3. Deletion: You can request the deletion of your personal data under certain circumstances.

5.4. Opt-Out: You can opt-out of marketing communications at any time by following the instructions in the communication or contacting us directly.

5.5. Cookies and Tracking: You can control cookies and tracking preferences through your browser settings.

6. Data Security

We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or maintain personal information from individuals under the age of 13.

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the “Last Updated” date at the beginning of the policy will be revised accordingly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us